Return Policy - MixMarket

Return Policy

You can return the product or products you purchased within 14 days of receipt:

In the event of a mistake by our company, we will fully refund the money corresponding to the value of the order and shipping costs.
In the event that no mistake is made by our company, only the amount corresponding to the value of the products is refunded and the shipping costs are solely borne by the customer.
If the product has a defect and is covered by a warranty, the product will be replaced in consultation with its production company.
Returns are only accepted upon request and only if the products have not been used and are in their original packaging.
Returns are not accepted if the product is used or its original packaging is damaged.
Your refund is made within 30 days of the return and receipt of the products from our company.
Your refund is on the same payment instrument that you completed your order. In the case of cash and bank deposit you must provide us with the account in which you wish to make the deposit. For returns, proof of retail is required. In case of invoice issuance, the return must be made with a shipping note. If the payment is made by credit card, the transaction will be canceled and the credit card will be updated accordingly.
In the event that the refund is not made within 14 calendar days from the date of receipt or if some of the conditions are not met, has the right not to accept the products back and not to replace them.
Before returning the product, it is necessary to contact the returns section of
Cancellation of the order can be done within 24 hours from the date of shipment of your order, if it has not been shipped by our company. In case of order cancellation, please contact 2310123456 or email with the details of the order you wish to cancel.